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Advanced Physiotherapy and Wellness Center
Advanced Physiotherapy and Wellness Center
F.A.Q.
Advanced Physiotherapy & Wellness Clinic
What to expect:
On your evaluation visit, our Physical Therapist will do an evaluation, explain the treatment plan and set goals, and answer any questions you may have. If your insurance allows same day therapy, we may also do a short treatment session.
Do you accept my insurance?
Advanced Physiotherapy Clinic accepts many insurances. If you are not listed below, please call us. We may now take your insurance.
- Access One Consumer Health
- Blue Cross Blue Shield of Tennessee (PPO, S)
- Cigna/Aetna Multiplan
- CorVel Corporation
- CorVel Corporation – Auto Liability
- Humana
- Medicare
- MedRisk
- OneNet PPO
- Prime Health Services
- Prime Health Services – Auto Liability
- Rockport
- Stratose
- TechHealth
- UHC of TN
- UHC Navigate
- UHC Compass
- UHC Charter
- United Healthcare
- United Healthcare Plan of the River Valley
- United Healthcare Medicare Solutions
- United Healthcare Dual Complete (TN)
- Universal SmartComp
- Workman’s Comp
Do I need a referral for physical therapy?
Most insurance companies do require a doctor’s order for physical therapy. You can ask your doctor to fax it to (865) 816-3611.
Medical practitioners such as MDs, Podiatrists, Physician Assistants, Nurse Practitioners, Chiropractors and Dentists can all make a referral for physical therapy.
However, state law in Tennessee allows for direct access (no MD referral needed) in certain situations. Actual insurance coverage may determine if direct access is available to you.
Does my insurance cover physical therapy?
Most insurance companies cover physical therapy, but each plan may differ. As a courtesy, we will call your insurance and check your benefits prior to scheduling. Some insurance companies require authorization or precertification which may delay getting you scheduled.
How do I make an appointment?
Call (865) 816-3611 and one of our friendly, courteous staff will be happy to take your information, and get you scheduled.
What should I bring on my first appointment?
We will need you to bring the order from the doctor, your insurance card(s), a photo ID, and a list of medications you take. We encourage patients to download intake forms and fill them out at home in advance and bring the forms with you to your first appointment. This helps make the rest of your intake faster and more efficient. We usually ask patients to arrive 30 minutes ahead of their appointment time, unless you have already completed your paperwork at home. Patients who have completed their paperwork at home will still need to arrive 10-15 minutes earlier as we will also have you complete a computer survey about your medical condition to give the physical therapist more information about your condition.
How long does a physical therapy session last?
Most appointments may take up to an hour, depending on the condition & symptoms for which you are being treated.
